Refund & Cancellation Policy

Request cancellation as soon as possible. An order can be cancelled and fully refunded if it has not been dispatched. Once dispatched, cancellation may not be possible.

If your order arrives damaged, opened, or incorrect, contact us within 48 hours of delivery with your order details and clear photos. After verification, we will arrange a replacement or refund.

For food-safety reasons, correctly delivered and opened products cannot be returned because of personal taste or preference. Unopened products may be considered case by case.

Approved online-payment refunds are sent to the original payment method. Banks and payment providers may take 5–10 business days to reflect the amount.

Submit your request through our contact page and include the order number.